Return & Refund Policy

Cancellations, returns, and refunds for our handmade products. Last updated: February 2025.

At MOJJI'S, all products are handmade and made-to-order. Each item is individually crafted after order confirmation, which affects our return and cancellation policies.

Production & Shipping Timeline

Production begins: After order confirmation
Dispatch time: Seven (7) working days after confirmation
Delivery: Varies by location and courier service

Order Cancellation

Cancellation Window: Two (2) working days from order confirmation
Full refund available if cancelled within this period
After 2 working days, cancellations are not permitted as production begins
Email contact@mojjisbymehroz.com with your order number to cancel
Refunds processed within 7-10 working days to original payment method

Returns

Return Window: Seven (7) working days from delivery date

Returns Accepted Only For:

Manufacturing defects (stitching issues, material flaws, construction defects)
Incorrect items received (wrong product, color, or size)
Damage during shipping (report within 48 hours)

Returns NOT Accepted For:

Change of mind
Natural leather variations (color, texture, grain)
Customized or personalized items
Customer measurement errors
Normal wear after use

Return Conditions

Products must be:

Unused and unworn
In original condition with all tags attached
Complete with all accessories and packaging
Accompanied by clear photos of any defects

Return Process

Contact us within 7 working days at contact@mojjisbymehroz.com
Provide: Order number, photos of the issue, description of the problem
Wait for approval (24-48 hours)
Ship product only after receiving approval (use trackable shipping)

Refunds

Refund Timeline: 7-10 working days after we receive and inspect the returned product

Refund Amount:

Full product price for our errors
Original shipping costs (if our error)
Refunded to original payment method only

Return Shipping Costs:

MOJJI'S covers costs for our errors (defects, wrong items)
Customer covers costs for all other returns

Important Notes

Inspect products immediately upon delivery
Report damage/defects within 48 hours for shipping damage, 7 days for manufacturing defects
We do not offer direct exchanges; request return and place new order
Custom/personalized items cannot be returned unless defective
Do not ship returns without prior approval

Contact Us

By placing an order, you acknowledge understanding this policy and the handmade nature of our products.

Email: contact@mojjisbymehroz.com

Phone: +92 306 566 4666

Response time: 24–48 hours